Last updated: August 6, 2026
Privacy Policy
This Privacy Policy explains how Rikahdo collects, uses, shares, and protects information in connection with its mobility, delivery, logistics, partnership, and platform operations.
Information we collect
Rikahdo may collect contact details, company information, city and country details, account information, service preferences, support messages, and other information you submit when you ask to use, partner with, or learn more about Rikahdo.
Service, location, and operations data
When Rikahdo services are used, the platform may process ride, delivery, shipment, dispatch, tracking, proof-of-delivery, device, status, and location information needed to request, assign, operate, support, and complete movement or logistics activity.
Payments and settlement records
Rikahdo may process payment method choices, transaction references, collections, refunds, remittance records, settlement exports, tenant-platform share, and related audit trails for money flows that happen on the Rikahdo platform.
How we use information
We use information to respond to requests, provide and improve the platform, support riders, drivers, logistics operators, customers, fleet partners, and city or country partners, manage platform payments, prevent misuse, comply with obligations, and maintain service records.
How information is shared
Information may be shared with Rikahdo personnel, service providers, payment and communication partners, logistics tenants, riders, drivers, couriers, fleet partners, support teams, and authorities where needed to operate the service, complete a transaction, resolve a support issue, or meet legal requirements.
Retention
We keep information for as long as needed to provide services, maintain platform records, resolve disputes, support accounting and settlement trails, meet legal obligations, and protect Rikahdo and its users.
Choices and access
You may contact Rikahdo to ask about access, correction, or deletion of your information. Some records may need to be retained where they relate to transactions, safety, fraud prevention, settlement, compliance, or dispute resolution.
Security
Rikahdo uses administrative, technical, and operational safeguards designed to protect information. No online service can guarantee absolute security, but we work to reduce risk and limit access to information based on operational need.
Children
Rikahdo is not directed to children. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete or limit that information.
Cross-border operations
Rikahdo is Africa-focused and may support users, partners, and service providers across countries. Information may be processed in countries other than the country where it was collected, subject to appropriate operational safeguards.
Contact
Questions about this policy can be sent to hello@rikahdo.com.